Terms and Use
Frequently Asked Questions
What can we help you with?
Most Frequent Questions
How do I message someone?
I was notified that someone likes me but I can't see who.
One of my chats disappeared.
Why can I only view a received photo once?
What happens when I report someone?
Having trouble verifying?
Sign Up and Login
I can't log in.
Will I lose all my matches and chats if I delete the app?
I deleted my account and can't reset my password to log in again.
The app keeps crashing.
Problems with Facebook permissions?
Profile and Settings
How can I edit my profile?
How do I delete my account?
How can I set up my metric system?
How do I turn notifications off?
What being verified means?
What being active means?
What is a Traveler's badge?
What is the Silent mode?
How come my photos keep being rejected?
Can I send photos to my matches and how?
Are there any rules for public photos?
Someone stole my photos and uses them as their own. What do I do?
I want to upload a picture without my face on it as a public photo, how come I can't?
I have swiped through many pictures before I realised you can't go back and like the person. What now?
Can I report someone?
I don't have any matches.
Surge says “there’s no one new around you”, yet I keep getting notifications that someone likes me.
How do I filter the results?
Matches and Messages
How do I message people?
Can I delete messages?
I lost all my matches!
I got a new message notification but I don't see it.
How do I unmatch someone?
Can I reverse the unmatch?
What is a Power Message and how does it work?
I gave out my Power Message by accident. Can I take it back?
What's included in Premium Membership?
How do I cancel Premium Membership?