Most frequent questions

Why does my verification keep getting rejected?

Trouble verifying your profile? Follow these steps:

1. Make sure you've allowed Surge to use your camera in your phone settings and have the latest version of the app installed.
2. Check that you have a clear face photo uploaded to your public profile photos.
3. Tap the verification button in the Edit Profile section, follow the instructions, and take a selfie with a hand gesture.
4. Submit your photo and wait for our team to review your verification. If you're a Surge subscriber, we'll prioritize your verification process.

Please note that the verification photo must clearly show both your face and the correct hand gesture. And remember, if you remove all your face pics from your profile, your verification will be canceled.