Terms and Use
Frequently Asked Questions
What can we help you with?
Most Frequent Questions
How do I message someone?
I was notified that someone likes me but I can't see who.
One of my chats disappeared.
Why I can only view a received photo once?
What happens when I report someone?
Sign Up and Login
I can't log in.
Will I lose all my matches and chats if I delete the app?
I deleted my account and can't reset my password to log in again.
The app keeps crashing.
Problems with facebook permissions?
Profile and Settings
How can I edit my profile?
How do I delete my account?
How can I set up metric system?
How do I turn notifications off?
How come my photos keep being rejected?
Can I send photos to my matches and how?
Who will see my private photos?
Are there any rules for public photos?
Someone stole my photos and uses them as their own. What do I do?
I want to upload a picture without my face on it as a public photo, how come I can't?
I have swiped through many pictures before I realized it’s also a rating. What now?
Can I report someone?
I don't have any matches.
Surge says “there’s no one new around you”, yet I keep getting notifications that someone likes me.
I see people from too far away or not in my age group. How do I filter the results?
How do I unmatch someone?
Can I reverse the unmatch?
I lost all my matches!
How do I message people?
Can I delete messages?
I got a new message notification but I don't see it.
What is a power like and how does it work?
I gave out my power like by accident. can I take it back?
What’s included in the premium membership?
How do I cancel premium membership?